Privacy Policy

This Privacy Policy explains what personal data Genereum Studio L.L.C-FZ collects, how it is used, who it is shared with, and what rights you have. It applies to this website and the Services provided through it.

1. Who we are

Genereum Studio L.L.C-FZ is the data controller responsible for your personal data. Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Contact us through our contact form.

2. Data we collect

Information you give us

• Account data: name, email address, phone number, password (stored in hashed form).
• Billing data: billing address, city, postal code, country.
• Content data: text, documents and files you upload to or create with the tools.
• Communications: messages you send through the contact form or to support.

Information collected automatically

• Usage data: pages visited, features used, generation counts against your allowance.
• Technical data: IP address, browser type, device type, operating system.
• Cookies: as described in our Cookie Policy.

Payment information

Card details are entered directly with our payment provider and are not stored on our servers. We receive only a transaction reference, the outcome, and limited details such as the card type and last four digits.

3. How we use your data

• To create and administer your account.
• To provide the Services you have purchased and deliver digital access.
• To process payments, renewals and refunds.
• To send transactional emails: order confirmations, receipts, renewal reminders, password resets and service notices.
• To provide customer support.
• To measure usage against your plan allowance.
• To maintain security, prevent fraud and investigate misuse.
• To comply with legal and tax obligations.
• To send marketing emails, where you have opted in. You can withdraw consent at any time.

4. Legal basis

• Performance of a contract — providing the Services you have purchased.
• Legitimate interests — security, fraud prevention, service improvement.
• Legal obligation — accounting and tax record-keeping.
• Consent — marketing communications and non-essential cookies.

5. Content you process with AI tools

Content you submit to an AI tool is transmitted to a third-party AI model provider in order to produce your result. In relation to this content:

• It is used only to generate your requested output and to provide the Service to you.
• It is not used to train AI models, by us or by our providers under the terms we hold with them.
• It is not shared with other customers.
• It is stored against your account so you can access your work, and is deleted when you delete it or when retention periods expire.

Do not upload information you are not permitted to share with a third-party processor, including confidential material belonging to others.

6. Sharing your data

We share data only with service providers who help us operate the platform:

• Payment provider — to process transactions.
• AI model providers — to generate output from your inputs.
• Email provider — to send transactional and support email.
• Hosting and infrastructure providers — to run the website and store data.
• Analytics provider — to understand aggregate site usage.

These providers act on our instructions and are bound by confidentiality obligations. We do not sell your personal data. We may disclose data where required by law or to protect our legal rights.

7. International transfers

Some providers process data outside the United Arab Emirates. Where this happens we take steps to ensure an appropriate level of protection through contractual safeguards with those providers.

8. Retention

• Account data: kept while your account is open, and for a period afterwards to handle disputes.
• Transaction records: retained as required by applicable accounting and tax law.
• Content and files: retained while your subscription is active; after expiry, kept for a limited reactivation period and then deleted.
• Support correspondence: retained for a reasonable period for quality and dispute purposes.

9. Security

We use technical and organisational measures to protect your data, including encryption in transit (HTTPS), hashed password storage, access controls and regular updates. No system is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your data, where we are not required to retain it.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.
• Withdraw consent for marketing at any time.

To exercise any of these rights, send us a request using our contact form from your registered address . We will respond within 30 days.

11. Children

The Services are not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes

We may update this policy. Material changes will be notified by email or on the website. The date at the top of this page shows when it was last revised.

13. Contact

Questions or complaints about how we handle your data: send them through our contact form, or write to Genereum Studio L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.