Digital Delivery Policy

This policy explains how products purchased on GenStudio are delivered. All products sold on this website are digital. Nothing is shipped physically and no delivery charges apply.

1. How delivery works

Access is delivered electronically through your customer account and by email after payment has been successfully confirmed by our payment provider.

Once your payment is confirmed:

• The purchased product is activated on your account immediately and appears under My Products in your dashboard.
• A confirmation email containing your order number and access instructions is sent to the email address registered on your account.
• For subscription products, the tool becomes available to use straight away from your dashboard.
• For one-time downloadable products, a download link is added to your account and included in the confirmation email.

2. Delivery timeframe

Delivery is immediate in normal circumstances — access is granted as soon as the payment provider confirms the transaction, typically within seconds.

In some cases confirmation may take longer, for example where your bank applies additional verification. If access has not appeared on your account within 1 hour of a completed payment, message us using our contact form with your order number.

3. Subscription access

Subscription products remain accessible for as long as the subscription is active and payments are up to date. Access continues until the end of any period you have already paid for, even if you cancel during that period.

If a renewal payment fails, access may be suspended until payment is completed. We will notify you by email before this happens.

4. One-time downloads

Downloadable products remain available from your account after purchase. You may re-download the files at any time from My Products.

Where a template pack is updated, existing customers receive access to the updated version of the pack they purchased at no additional cost.

5. Requirements for access

To access products you need:

• A registered account on this website with a valid email address.
• An internet connection and a current web browser.
• For downloadable packs, software capable of opening the file formats stated on the product page.

Specific requirements for each product are listed in the System requirements section of its product page.

6. Delivery failures

If you do not receive your confirmation email, please:

1. Check your spam or junk folder, and any promotions tab.
2. Confirm that the email address on your account is correct and spelled accurately.
3. Sign in to your account — access is granted on the account itself and does not depend on the email arriving.
4. Message us using our contact form with your order number if the product still does not appear.

Where we are unable to deliver a purchased product and cannot resolve the issue, you may be entitled to a refund under our Refund Policy.

7. Account security

Because delivery is made to your account, you are responsible for keeping your login details secure. Do not share your account credentials. Access granted to your account is for use by you, or by the number of team members included in your plan.

8. Contact

For delivery questions, message us using our contact form.